Customer Service Representative

National Corporate Housing is a growing company that is always looking for experienced Customer Service Representatives to assist in the day-to-day activities of our offices. The Customer Service Representatives will provide excellent customer service to new and existing clients.

National Corporate Housing is a leader in the corporate housing industry. We locate temporary housing for companies or individuals that are working on special assignments or are relocating to a new area for stays of 30 days or longer. We are in the business of creating a home away from home. We service clients on a local, national, and international level while promoting teamwork in our offices.

Job Responsibilities:

• Will be the first point of contact with customers and employees calling the office
• Providing support to all levels of customers, vendors and employees
• Perform a wide range of customer service activities including but not limited to: accessing customer needs, building client and vendor relationships, answering questions, handling and resolving customer issues
• Facilitate vendor requests
• Schedule and coordinate furniture deliveries, maid services, maintenance issues
• Set up and disconnect all utilities for corporate apartments
• Walk all apartments prior to move in and after move out
• Ensure all apartments meet standards
• Lock box distribution, pick up, and control
• Maintain inventory necessary to perform daily duties including, but not limited, light bulbs, batteries, cleaning supplies, lock boxes, move in gifts etc.
• Meet with owners, inspect potential inventory, take pictures, and make recommendations
• Maintain accurate records of miles driven, purpose of trip and daily activity
• Daily communication with staff and flexibility for last minute changes needed

Benefits:

• A competitive salary
• Health insurance
• 401K matching plan
• Paid time off
• Wellness program
• Flexible spending accounts

Job Requirements:

• Must be over 18 years of age
• Must have drivers license and a clean driving record
• Have a “whatever it takes” attitude toward customer satisfaction, apartment quality, and customer expectations
• Day time travel is a requirement for this position
• Microsoft Office, Word, Excel, and Outlook
• Bilingual is a plus
• Outstanding written and verbal communication skills
• Must be able to build business relationships through phone calls and meetings
• Must be able to prioritize tasks, work independently and multi task
• Must have an attention to detail and excellent follow up skills

If you have an entrepreneurial spirit, the drive to succeed, and are looking for a Customer Service position in a growing and lucrative industry, we have the career opportunity that can meet and exceed your expectations.