Frequently Asked Questions
We plan to have everyone confirmed at least 2 weeks prior to the move in date. The sooner you get your roommate profile in – the sooner we can begin matching! Please complete your roommate profile within 48 hours of receiving the link.
Roommates are matched based on gender, arrival date, and preferences. If you have specific preferences or requests, let us know on the roommate profile. If you happen to know a friend you’d like to room with, please indicate that when you complete the profile. The registration and roommate survey will be available in the portal by mid-April. An email will be sent to you when this section is available for you to submit.
To view a complete list of what's included in your housing package please visit the “what’s included” page. You will not need to bring your own linens and towels, however, you may do so if you are more comfortable using your own linens.
Specific details for your check-in process will be provided in your confirmation email and "Welcome Letter", which you will receive 2 weeks prior to your move-in date.
Most apartments only come with 1 assigned parking space. Street parking is available for additional cars. Our suggestion is to confirm whether or not your roommates will need parking and determine a shared schedule (rotation) on who will use the parking space during your internship. Please do NOT double park, park in disabled spaces, or park in any one else’s space. Your car will get towed at your expense. Please do NOT leave valuables in your car. We are not responsible for lost or stolen items.
Should you have a question or concern about your apartment or roommate, please call your National Corporate Housing representative right away. Our job is to support you throughout your internship and make sure you are as comfortable as possible. You can reach your NCH representative via 925-425-0842 or [email protected].
For all emergencies requiring police, fire or medical attention please dial 911. For all other maintenance requests, contact your National Corporate Housing representative right away so we can address it. Please note that we will grant the maintenance staff permission to enter your apartment to assess and/or repair all maintenance requests. For after-hours emergencies please call 925-425-0842. You may also submit a maintenance request via the online portal at the bottom of the home screen.
Having guests over is a common luxury all of us like to enjoy. Please take a moment to review our house rules page as overnight guests are not allowed.
Call one of your roommates or your National representative 925-425-0842 right away. In some cases, there will be additional charges to have someone let you into your apartment after hours.
Should you receive a notice or mail addressed to National Corporate Housing in error, please let your National representative know right away so we can address it. Should you receive mail addressed to another tenant, as a courtesy, please write “return to sender/not at the address” on the envelope and leave it in your mailbox for the mail carrier.
Long distance telephone calls, premium cable channels, pay-per-view movies, and damages are NOT covered under your housing package. All damages and incidentals are the responsibility of the intern.
Should you need to extend your stay beyond the approved two (2) day period after the conclusion of your internship, please contact your National Corporate Housing representative as soon as possible. We will make every possible effort to accommodate your extension.
Check out time is noon. Please return all keys, fobs, and remotes to the leasing office in the envelope provided with your name and apartment number labeled clearly. Please note that there is a $150 charge for all unreturned keys. Detailed move out instructions will be provided a week before your departure date.